A new report describes a 'retail horror story.' For several years, Amazon has partnered with retailers like The UPS Store, Whole Foods, Kohl's, and Staples to allow consumers to drop off their ...

PLEASANT HILL, Calif. — Outstretched arms laden with packages, they stagger in from the parking lot and wander the aisles, ...

Amazon also lets consumers return items without ... "There's no way for a Kohl's clerk, a UPS agent, or a FedEx agent to scan a QR code and know that what they're about to get is the right thing.