“I can see how that upset you” or “I get why you felt that way.” This kind of empathy helps your partner feel heard and valued. Recognizing their pain is a key part of a sincere apology ...

Thanks for explaining why you did what you did without making an excuse.” A genuine apology includes a number of ingredients, ...

One way to make an apology more persuasive is to make it more costly. When apologizers are willing to incur a cost in the ...