At the end of the day do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Google Cloud CEO Thomas Kurian dismissed the hype that AI will automate so much work that it'll cost people their jobs.

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Salesforce is jumping into the AI agent ...

Artificial intelligence could speed up job change, with customer service agents first to be affected, OpenAI CEO says.

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

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NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

TORONTO--(BUSINESS WIRE)--Today Ada, the AI-native customer service automation company, announced a series of AI management and coaching capabilities that upskill its AI Agent and set businesses on ...

Despite speculation that AI will replace human customer service agents, Gartner anticipates that no Fortune 500 companies will eliminate human agents by 2028. The analyst firm also predicts that among ...