In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

PICATINNY ARSENAL, N.J. - As a service provider organization, U.S. Army Garrison Picatinny Arsenal employees are committed to providing programs and services delivered with a sense of individual pride ...

The Grenada Tourism Authority (GTA) is pleased to report that the newly launched Pure Grenada Excellence Champion (PGEC) Customer Service training sessions on the sister isle of Carriacou were a ...

In Botswana, one hotel has taken a decisive and visionary step in this direction. Hotel 430, a proudly Botswana citizen-owned hotel, has launched what is arguably the most ambitious hospitality ...

It makes a powerful difference in your customer service success and operational excellence to train everyone in your company to have a “default of yes, to do their part toward creating a company where ...

Let me share a secret. (It’s a sort of non-secret secret.) The single most important internal customer service training “technique” isn’t a technique, a best practice, a trick at all. It’s something ...

CDK received Gold and Bronze Stevie® Awards for Customer Service Training/Coaching Program of the Year and Customer Service Transformation.

LOS ANGELES, March 2, 2020 — VXI Global Solutions, a leader in business process outsourcing, today announced it has won 6 Stevie® awards for Sales and Customer Service, including 4 Gold, 1 Silver and ...