Resident satisfaction is within the top three on the list of property managers’ objectives. Satisfied residents who feel heard and acknowledged are an asset to your community, so knowing what kind of ...

At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...

Businesses today frequently turn to customer surveys to gauge customer satisfaction, gather feedback and obtain data-driven insights. However, an over-reliance on these tools often leads to survey ...

Private schools are also conducting more online surveys, in large part because they “save the school time and allow [leaders] to get immediate feedback once their results are in,” said Lauren Lipsick, ...

If your organization sends out surveys, used to send out surveys or plans to send out surveys, then you should read this article. Some customers refuse to fill out customer satisfaction surveys. Their ...

Nearly every company conducts an employee engagement survey. Yet notwithstanding their ubiquity, employee survey research from Leadership IQ finds that only 22% of companies are achieving good results ...

Q: How do you use patient satisfaction surveys? Dennis Martin: Patient satisfaction surveys are really important for us. They are ingrained in our culture. The executives at most of our health system ...

Get free guidance and exclusive deals to grow your business with business.com+ Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip ...

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...

For the first time ever in the Freeman school district, a classified-staff member—bus driver Hal Patton—is slated to kick off the district’s professional development session by sharing his story as an ...

AURORA, Ill. (CBS) -- Aurora Police announced this week that they have become the first U.S. law enforcement agency to collect feedback from those who call for service, as a means of improving their ...