This book offers both donors and charities advice on how to apply measures of success in nonprofit work that are similar to those used in business. Ms. Kazarian, a former Bloomberg Senior Research ...

A few weeks ago, in the world of tennis, a match for the ages took place. Before you assume it doesn’t apply to business or leadership, pause and think again. This bout between world number one Jannik ...

Ask any high performer at the top of their game what success looks like, and you’ll usually hear a version of this: growth, impact, influence, performance. But behind closed doors—when the KPIs are ...

The expanding role of the healthcare supply chain includes increased demand for efficiently managing spend, but there are a few easy ways to measure your progress and ensure your organization is ...

Strategic relationships and feedback can enhance specialty pharmacy operations, said Natalie Bedford, senior vice president of US pharmaceutical distribution services at McKesson. There are both ...

When most executives talk about return on investment (ROI), they mean the usual metrics of growth, margins and shareholder value. Recently, however, the definition of ROI has shifted. As climate ...

(AI), is imperative today if you want your company to survive and compete. There are myriad solutions being touted online and being shoved at you on every website, social media platform, and in your ...

For decades, customer service was treated as a cost to be minimized — a department that existed to fix problems rather than fuel progress. But in today’s connected economy, every customer interaction ...