Inbound customer service develops a life of its own. The incoming calls encompass every aspect of the business, its products and services. The inbound customer service representatives are ambassadors ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In today's competitive marketplace, outsourcing your customer care to a dedicated team of ...

Inbound customer campaign strategies focus on building relationships with potential and established customers. Relationships are built on honesty and respect. For an inbound marketing campaign to work ...

Prime Bridge Solutions, a rising provider of customer support and call center services, announced the global launch of its customer experience platform designed to transform how businesses deliver ...

How to See Your Folders When Using a VPN on an iPad. A VPN, or Virtual Private Network, connection on your iPad gives you remote access to a network -- and the folders and files on the host ...

Whenever an agent picks up the phone, it costs a contact center money—salary, software, hardware, electricity, etc. Smart Insight’s most recent research indicate that customer service provided over ...