Please note: This item is from our archives and was published in 2017. It is provided for historical reference. The content may be out of date and links may no longer function. Q. I have become the ...

The first thing you need to do is talk to Microsoft over the phone or chat. After a professional conversation, you will be given a six-digit code once the support is clear that the situation may not ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

Remote access to another PC via the internet can be a blessing, solving many IT problems quickly and easily. The helper can get a clear picture and often solve the problem immediately, even without ...

New Windows Remote Help app supports remote and hybrid employees Your email has been sent As companies went remote at the start of the COVID-19 pandemic, it quickly became obvious that enterprise VPNs ...

TeamViewer GmbH on Thursday announced the release of the live version of TeamViewer, a remote maintenance software tool for Mac OS X and Windows. It’s free for non-commercial use; TeamViewer is priced ...

Remote Desktop is one of the most widely used software categories these days. Remote Desktop helps you in getting support, and in delivering presentations and demos from anywhere in the world. It can ...

I hold the PM position at a medium-size IT consulting company, and was recently asked to put together a relatively comprehensive product matrix to help identify and choose a remote support tool that ...

What do people here use for remote support? There is interest in using Screen Connect (screenconnect.com) here. I believe it requires Java. I'm also aware of Bomgar and a couple other similar products ...

In normal times, computers and mobile devices are just another way to stay in touch. But there's nothing normal about our current world, where we're being asked to shelter in place and maintain social ...