"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

On January 19, 2023, reports began to surface about a potential Zendesk data breach. While the company has yet to publicly confirm that it was the target of a cyberattack, some of the company’s ...

Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer service ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More In this article, we’ll go into the essential details of comparison ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Zendesk is an industry-leading CRM trusted by more than ...

Last summer, employees at Zendesk started holding “empathy circles.” Here’s what to consider if you want to facilitate space for honest conversations. In the midst of the COVID-19 pandemic, the ...

Customer support ticketing platform Zendesk disclosed today a security breach dating back to November 2016. In a message posted on its website, the company said that a hacker accessed the personal ...

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Zendesk braved what has been a brutal market for cloud and enterprise tech companies in recent weeks by going public Thursday, and so far the helpdesk software maker is off to a strong start, up 49% ...

BOSTON, Feb 16 (Reuters) - Jana Partners has nominated four directors to the board of Zendesk (ZEN.N), opens new tab, arguing the company must be rehabilitated after an unpopular attempt to buy ...