The Philippine’s business process outsourcing (BPO) industry, once the undisputed engine of economic growth and job creation, is facing a crossroads. With over 1.7 million Filipinos employed in the ...

Lawyers representing two Cebu-based BPO executives detained in the United States are urging the Philippine government to step ...

The Philippines, the second-largest BPO market in the world after India ... the conversation and judges the emotional state of the agent and caller. Bahala said the program scores him on his ...

MANILA, Philippines — Singapore-based business process outsourcing (BPO) firm TDCX is expanding its presence in the Philippines with its acquisition of American call center Open Access BPO ...

Denying involvement in a $44-million publishing scam, two Cebu-based business process outsourcing (BPO) executives are seeking support from the Philippine government as they remain detained in the ...