The Calabrio Workforce Intelligence solution began rolling out with the release of Calabrio’s Gen-AI assistant, Agent Assist, embedded within the WFM platform. Agent Assist enables agents to manage ...

Explore the ways an AI-powered intranet can help IT reduce costs, simplify systems maintenance, and streamline governance while maintaining security and unifying people, knowledge, and technology ...

Additive's GenAI-native platform streamlines the repetitive, time-consuming task of ingesting and parsing pass-through entity documents ...

Netrio is releasing the next round of updates to NetrioNow, a proprietary, a next-generation, AI-powered service delivery platform developed specifically for the managed service provider (MSP) market.

The CompleteSMS web portal enables two-way business texting, both individually or in bulk by the thousands, while also being the administrator hub for account management ...

The addition of Igloo's team brings complementary expertise in employee communication, culture-building, and digital workplace strategy ...

ArkCase's built-in automated workflows help standardize case processing by following a well-defined set of steps, streamlining FOIA/Legal and similar requests, and delivering efficiency gains ...

The new release offers AI-generated content and data tools, combined with advanced communications planning, insights, and employee experience upgrades ...

These features will be invaluable in helping organizations across all industries unlock more accurate, secure, and context-aware insights from their unstructured data ...

Verity ensures process integrity, accelerates resolution, and provides intelligent insights for the office of the CFO ...

Capacity is acquiring KLaunch, a conversational AI company that helps government, healthcare, nonprofit, sports, and entertainment companies better connect with their customers—enabling Capacity to ...

Mary Jane Carangal-San Jose is a Knowledge Management Specialist in the Asian Development Bank’s (ADB' s) Department of Communications and Knowledge Management. Jane has been engaged in knowledge ...