Latin America’s free trade zones are transforming into key centers for BPO and IT nearshoring, making them competitive global ...

Innovature BPO, a leading provider of outsourcing services in finance & accounting, business intelligence, customer support and call center services, digital marketing services and post-production, is ...

B ig Outsource, a Philippine-based Business Process Outsourcing (BPO) company, is transforming customer engagement ...

Donald Trump’s 2024 US presidential victory raises concerns in Davao City's BPO industry, potentially impacting ...

Global Business Analytics BPO Services Market Surges to USD 34,806.5 Million by 2034, Driven by Demand for Data-Driven ...

Agility and resilience are essential to navigating changing markets. Agility allows for rapid pivots, swift adoption of new methodologies and fast iteration of emerging ideas. Resilience ensures that ...

The rise of generative artificial intelligence (AI) technologies and automation introduces new dimensions to the BPO sector, ...

South Africa leads in CX outsourcing, with the US its fastest growing source market for global business services from South Africa, writes Clinton Cohen, CEO of iContact BPO. As South Africa continues ...

The GBS sector, sometimes referred to as business process outsourcing (BPO), has been identified as the green shoot that can help overcome the country’s unemployment, with the sector targeting 500 000 ...

Enterprise buyers of technology and business services rate their customer experience slightly higher than a year ago, praising providers' compliance expertise while giving low scores for innovation, ...