From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

The fragile trade truce between the United States and China has, for now, been pulled back from the brink. US President Donald Trump finally got his long-anticipated phone call with Chinese leader ...

Since leaving college, Fugate has had a meteoric rise in the political world, having served as an “advance team member” on President Donald Trump’s 2024 campaign, according to his LinkedIn page.

President Donald Trump says the U.S. military struck three sites in Iran, inserting itself into Israel’s effort to decapitate ...

If Stowers gets the call, it’ll be through one of those processes. “If it happens, it happens,” said Stowers, whose .848 OPS ranks sixth among NL outfielders. “If it doesn't, it doesn't. I just want ...

It barely got out, but Jared Jones put one over the field in right fence for a three-run home run. LSU leads 4-3. That's just what LSU needed from Jones after the slugger went 0-5 vs. Arkansas. Jake ...

But the Diamondbacks bit back with an even more potent seven-run explosion in the top of the ninth to hand the Braves an 11-10 loss. It was the first time the Braves blew a six-run lead in the ninth ...

Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on ...