A Senita man was arrested Friday afternoon after allegedly attempting to boost a dozen mini liquor bottles from Fry’s Marketplace on John Wayne Parkway. He stuck around long enough to […] ...

Cam can be a prickly customer in Date Everything, but avoiding some key pitfalls can ensure players get his 'Love' ending ...

Deeto solves this by transforming the voice of the customer into a personalized, always-on growth engine - delivering relevant, credible proof points at every stage of the buyer journey. Using AI, ...

CreatorDB reports on AI influencers: digital personas reshaping marketing with controlled content, no scandals, and 24/7 ...

Today’s consumers – whether at home or on the go – are bombarded with messaging across countless channels. For print ...

Brands that want to build and sustain customer lifetime value are putting personalization, AI and value-driven loyalty programs at the center. They use strategies that reflect both transactional and ...

Starbucks posted a 4% jump in customer satisfaction year-over-year, the study found. Arby’s, Panera Bread, Papa Johns and Pizza Hut, with scores of 79, were not far behind, according to the data.

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

Designing Human-Centered Artifacts to Inspire and Drive Change Apress 374 pages, 18 chapters About this book by Andrew Schall ...

In today’s market, companies are relentlessly searching for new ways to reach their target audience on a deeper level. One of the most impactful strategies that they use is evoking empathy to tailor ...

Accordingly, social media now plays a unique and increasingly critical role in protecting both brand equity and customer loyalty. Five Complainer Personas The customer complaint ecosystem comprises ...