Retaining customers is more difficult (and more critical) than ever. But retention isn’t just about getting customers to ...

Restaurant server Darron Cardosa exposes the little lies customers tell, decoding the cryptic language of dining out with ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

The post A Barnes & Noble Customer Wasn’t Impressed With The State Of The Store She Visited. – ‘Even the new books’ covers are curling and pages are discolored.’ first on TwistedSifter.

India’s central bank cut down on short positions in its dollar forward book as it likely let some of the contracts mature. The net-short dollar book stood at $64.2 billion in March, after ...

A complaint is an expression of dissatisfaction, however made, about the standard of service given or the action, or lack of action, taken by the City’s staff in responding to a customer request or ...

Book features ‘real life’ customer reviews to capture essence ... For background a pdf copy of the book will be emailed upon request. Watching tariff exposure, big-ticket project trends ...

Prime Minister Mark Carney was the subject of at least 16 books published in March and listed on Amazon.com, according to a review of the site on April 16. Five of those were published on a single ...