IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

The reality at Papa Johns these days is there’s value gap between the brand and the rest of the field. That includes pizza ...

If your business is like most, you probably use email for internal and external communications in sales, marketing, and even ...

The initiative was aimed at improving the customer experience, but this wasn't just about energizing the customer-facing ...

Mikhail Matveev, the Chief Technology & Data Officer at B9, has played an instrumental role in shaping the company's data and ...