Organizations aim to empower stakeholders with generative capabilities that streamline workflows, transforming traditionally ...

Australia’s CX progression has become inert over the past 12 months, with many organisations lacking the necessary formal ...

In today’s fast-paced world, the importance of last mile delivery in logistics cannot be overstated. As consumers ...

Understanding the layers of a CDP can help you make more informed decisions and provide a better solution for your marketing teams and the end customer experience.

The initiative was aimed at improving the customer experience, but this wasn't just about energizing the customer-facing ...

Bojangles CIO Richard Del Valle witnessed the priority shift first hand as his team pivoted from operating as an infrastructure- to a guest-focused IT team.

When it comes to finding the best cannabis dispensary, consumers have more options than ever due to the burgeoning industry.

Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...

Mikhail Matveev, the Chief Technology & Data Officer at B9, has played an instrumental role in shaping the company's data and ...

Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, being quite accustomed to a slow process. The experience of waiting on hold to ...

Intelligent distribution systems and high-speed power line communication (HPLC) is helping to enhance network flexibility and ...

By J. N. Halm It is a fact that “robots” do not make for great front-line employees (FLEs)—where “robots” here means customer-facing employees who lack personal initiative. Robots here refer to those ...