IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

The reality at Papa Johns these days is there’s value gap between the brand and the rest of the field. That includes pizza ...

The initiative was aimed at improving the customer experience, but this wasn't just about energizing the customer-facing ...

When it comes to finding the best cannabis dispensary, consumers have more options than ever due to the burgeoning industry.

Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, being quite accustomed to a slow process. The experience of waiting on hold to ...

Bojangles CIO Richard Del Valle witnessed the priority shift first hand as his team pivoted from operating as an infrastructure- to a guest-focused IT team.

In today’s digital world, protecting your online privacy and security is more important than ever. With so many VPN options ...

Organizations aim to empower stakeholders with generative capabilities that streamline workflows, transforming traditionally ...

Understanding the layers of a CDP can help you make more informed decisions and provide a better solution for your marketing teams and the end customer experience.

Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...

Discover why staff friendliness is a pivotal factor in retail customer experience from the “Retail’s Biggest CX Trends in 2024 Report” by HappyOrNot. Learn how this critical element shapes customer ...

Customer complaints are a tool you can use to quickly improve your products, services, and customer experience. They can tell you ... with customers after you think the issue is handled. It's ...