The rise of generative artificial intelligence (AI) technologies and automation introduces new dimensions to the BPO sector, ...

Buried in our rush to a long weekend is the US Presidential election next week. As we visit our departed loved ones, we have to be reminded that those in their final resting places never witnessed a ...

Another option is a call center Business Process Outsourcing. A BPO is a comprehensive ... Without that deep product knowledge, the quality of customer support can suffer, leading to ...

The 27 leaders of the European Union gave on Thursday their most explicit endorsement yet of the contentious project of outsourcing migration ... undermine the asylum process and fuel violations ...

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. Greek Prime Minister Kyriakos Mitsotakis has cautioned against proposals to outsource EU asylum policy to ...

"To The Best Of Our Knowledge" is a nationally-syndicated, Peabody award-winning public radio show that dives headlong into the deeper end of ideas. We have conversations with novelists and poets ...