Beijing Haoyang Cloud & Data Technology Co. is building a 72.7 billion baht ($2.2 billion) data center in Thailand amid booming demand for AI-powered applications. The 300-megawatt hyperscale data ...

Alex Cooper is used to asking the questions, but a new documentary flips the script and makes her the subject. The "Call Her Daddy" podcast host is the focus of Hulu's new two-part docum e ntary ...

With a cloud-based call center and call recording software like Aircall, your customer support team can be one of the best in the industry too. Special thanks to our friends at Aircall for their ...

For companies looking to navigate the AI data center shift, success starts with smarter design, faster simulation and streamlined deployment. Newsletters Games Share a News Tip Featured ...

Modern contact center software features include omnichannel support, real-time analytics, intelligent call routing, IVR, CRM integrations, and AI-powered agent assistance.

About six months after rolling out voice AI in its call centers, Allina Health is already seeing signs that the tool is doing a good job of improving the patient experience. The technology is ...