Invoca has introduced new innovations that enhance an organization's ability to optimize customer experiences and contact center performance using insights from digital journeys and AI. These include ...

Improving the contact center experience means empowering agents, taking advantage ... Program To improve quality assurance in a call center and adapt in real time, businesses must move beyond ...

The Program of Quality Assurance Review (QAR) in the Philippines embodies this vision. It is not simply a regulatory requirement; it is a professional and moral commitment to ensure that every audit, ...

One such institution is the ASEAN University Network (AUN) through its AUN-Quality Assurance. Established to realize the association’s mission of harmonizing educational standards and seeking ...

Invoca has introduced new innovations that enhance an organisation's ability to optimise customer experiences and contact centre performance using insights from digital journeys and AI. These include ...

Two call center agents in Iloilo City were mauled by yet unidentified perpetrators in separate incidents. A closed-circuit television (CCTV) video showed that two motorcyles stopped by the roadside in ...

TOPEKA, Kan. (WIBW) - Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM ...

Mumbai local train services will not be affected on Monday after the motormen union on Saturday late evening decided to call off their plan to protest following the assurance on their demands from ...

LOUISVILLE, Ky. (WDRB) -- Louisville Mayor Craig Greenberg announced a plan Tuesday to invest $600,000 per year to hire medical professional to help in the 911 call center. Greenberg said there ...

A Milwaukee County Circuit judge was indicted in federal court Tuesday following accusations that she helped an undocumented immigrant evade federal agents last month. Judge Hannah Dugan was ...

Note that this webinar will not be recorded. AI companies are deploying autonomous AI agents that can plan and execute complex tasks with only limited human involvement. While existing legal ...

Two call center agents were mauled in two separate incidents by suspects who appeared like minors in Iloilo City on Wednesday. According to the report of GMA Regional TV’s John Sala in “Saksi ...