In the Star Wars franchise, C-3PO is a protocol droid that serves on the front lines of galactic war, demonstrating advanced knowledge of etiquette across cultures and an ability to speak more than 7 ...

Nothing about customer service is easy. You get impatient when you’re the customer and your questions seem to vaporize into thin air. If you’re the rep, you never know when you could get attacked by ...

Given the importance of physical distancing, it's understandable that customers and staff at auto dealerships may be leery of getting too close to one another. That's why Hyundai has developed a new ...

Automaker Hyundai has a new employee working in one of its showrooms in Seoul, Korea. The employee is an AI-powered automated robot called DAL-e that provides customer services at the showroom. The ...

In the long run, honesty leads to stronger loyalty, a better reputation and a healthier balance between people and progress.

Don’t worry, this little robot is way too cute to bring back memories of HAL 9000-infused nightmares to folks that grew up reading Arthur C. Clarke's Space Odyssey series. Instead, it could open a ...

Shangri-La Traders Hotel in Shanghai becomes the 'world’s first' hotel staffed by humanoid and service robots.

“Robots” uses Coolidge’s comedic performance to highlight what can be an irritating expectation consumers have when calling customer service. According to a recent Discover and Dynata survey, 95% of ...

While service robots with male characteristics can be more persuasive when interacting with some women who have a low sense of decision-making power, 'cute' design features -- such as big eyes and ...

Hyundai Motor Group has just launched a humanoid customer service robot called “DAL-e”. It’s a highly advanced machine designed to communicate with people using precise recognition capabilities and ...

UNIVERSITY PARK, Pa. — The hospitality industry can leverage the gender characteristics of service robots to influence customers’ decisions, according to new research from a team in the Penn State ...