Hays County 911 dispatcher Eden Dunn is being honored for a call that helped save a Kyle man who was unconscious.

From wearables to voice assistants, a new wave of device-initiated calls is changing how dispatchers respond — and why better ...

LakeComm, Lake County’s new 911 emergency communications center, is officially up and running at the new Regional Operations and Communications Facility in Libertyville. In the last two weeks, ...

Wake County EMS is set to transform its emergency response by reducing the use of sirens and lights for most 911 calls, ...

Metro Women's Caucus calls for more changes at Nashville's 911 Communications Center citing what members say is a toxic work ...

Local 10 News obtained a 911 call that show how a quick-thinking dispatcher helped rescue two young children who were home ...

Skiatook 911 dispatcher Ashley Williams is recognized for her life-saving response after guiding a mother through CPR over the phone. The baby survived, and Williams met the grateful family for the ...

The AI transformer model – a form of neural network that learns context from sequences of words – analyses transcripts of ...

Shawnee County Emergency Services will add four new call-taker positions to help reduce the heavy workload on current staff ...

Along with upgrades to technology, the new space provides ample room and creature comforts for dispatchers, who work long shifts answering emergency calls.

By modernizing its 911 system and embracing automation, El Paso is delivering faster, more efficient emergency services with ...

Whoever dispatched that ambulance might be one of many employees at the Department of Emergency Communications who have felt ...