During a recent demonstration, some Petaluma seniors summoned a rideshare shuttle. “This is what I’ve been waiting for,” one ...

Phone sales dropped in Q3, but Apple continues to thrive. Learn more about AAPL stock's impressive Q3 performance and growing ...

Zoho Voice has a straightforward interface, but you can't configure the dashboard not to show the aforementioned call center ...

Fort Liberty soldiers share personal stories while helping to rebuild and provide relief to those affected by the hurricane.

Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned ...

A Disaster Recovery Center opened in Tazewell County on October 11, 2024. According to a press release, the Disaster Recovery ...

The airlift service wouldn't be possible without the pilots who volunteer their time, planes and costs to help others.

Two suspects claiming to be DTE workers killed a homeowner and restrained his wife with duct tape at a home in Rochester ...

The new update allows users to connect their phones to satellite, as long its an iPhone 14 or later model running iOS18.

Lakes Area Coffee Crawl: The 4th Annual Lakes Area Coffee Crawl will take place from 7 a.m.-2 p.m., at six different ...

State Sen. Cheryl Kagan spoke with The Baltimore Banner about her tour of every 911 call center in Maryland and the ...

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.