Phone sales dropped in Q3, but Apple continues to thrive. Learn more about AAPL stock's impressive Q3 performance and growing ...

Zoho Voice has a straightforward interface, but you can't configure the dashboard not to show the aforementioned call center ...

Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned ...

iOS 18 enables deeper customization of your homescreen, lockscreen, and Control Center ... an iPhone, iPad, AirPods, and Mac accessories. Wirecutter is the product recommendation service from ...

The new update allows users to connect their phones to satellite, as long its an iPhone 14 or later model running iOS18.

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

FILE - People look at their phones while waiting to cross an intersection in the rain at the Taikoo Li Sanlitun shopping ...

Hurricane Milton cut a scar of damage across Central Florida after making landfall on Siesta Key just before 8:30 pm ...

More than three-quarters of Americans live in homes without landlines. But if you still have one, you may be old enough to remember the rotary dial.

It's not about being pessimistic; it's about knowing what technological resources can make the difference between getting ...

With Hurricane Milton off the coast of Florida, here's how to make sure you can send messages via satellite if you have no ...

Because your contact must be using a compatible iPhone running the latest operating system, when you are in trouble you ...