Decision-making by political leaders is a difficult and complex process, shaped by factors such as impact, ambiguity, and uncertainty. Within political science and administrative theory, numerous ...

Our work across Asia and the Pacific (as well as Pia’s earlier work around the world) has demonstrated that “digital transformation” in the public sector is often an ambiguous term, meaning different ...

The human brain responds 60,000 times faster to images than it does to text. Knowing how to analyse, visualise and present data can help public servants communicate complex information simply and with ...

Consider the origins of gender mainstreaming, the debate within the space and what gender means to you Learn from other public servants who’ve used gender mainstreaming to rethink their approach to ...

In collaboration with the Brookings Institution, these how-to briefs authored by experienced city government leaders aim to disseminate their innovations to counterparts to accelerate the local ...

Over the last decade, I’ve been helping local governments tell better stories when it comes to their sustainability work. We know that human stories resonate. And we know that they build trust with ...

Over the past few weeks, I ran a short survey to crowdsource who and what people in our field are paying attention to. Sixty-two people responded — a mix of public servants, practitioners, and friends ...

Zoe Collier opened with a vivid image: decision-makers reading briefings late at night after 15-hour workdays. With this in mind, she urged public servants to write with empathy. Recognise that ...

We work with government departments, corporations, foundations, and academic institutions to upskill the world’s largest workforce, supporting public servants to be effective and efficient in the 21st ...

Policymaking is a key function of government. And the effectiveness of this process often determines the real-world outcomes of policies. However, the policymaking process is complex and requires the ...

The world is changing quickly — and the public service is no exception. With the introduction and rapid development of new technologies, it’s essential that public servants are ready and able to adapt ...

Global climate change is one of the most pressing issues of our time, and public servants around the world are being asked to take action. But to be able to really inspire change and influence others’ ...