Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations ...

CX Services opens new contact centre in Rothesay in response to increased demand - contact centre will hire initially 15 ...

Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies ...

Omningage is pleased to announce our new off-the-shelf Telco solution, specifically designed for Amazon Connect users. This ...

In the current business landscape, prioritising CX is essential for success. Those who take strategic steps to embrace the ...

The CCMA has rebranded as the Contact Centre Management Association after 30 Years at it’s annual UK National Contact Centre ...

Real-world success stories of organisations that reduced costs and compliance risks by modernising their records management.

Uniphore has built the most comprehensive and powerful platform that combines conversational AI and automation, computer vision, emotion and tonal analysis, workflow automation, and RPA in a single ...