Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations ...

CX Services opens new contact centre in Rothesay in response to increased demand - contact centre will hire initially 15 ...

Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies ...

Omningage is pleased to announce our new off-the-shelf Telco solution, specifically designed for Amazon Connect users. This ...

In the current business landscape, prioritising CX is essential for success. Those who take strategic steps to embrace the ...

The CCMA has rebranded as the Contact Centre Management Association after 30 Years at it’s annual UK National Contact Centre ...

Real-world success stories of organisations that reduced costs and compliance risks by modernising their records management.

Why is the Customer Service Industry Ignoring Older People? over 65s in the UK have experienced poor customer service contact ...

Successfully Adapt AI in the Airline Industry. Sabio and Twilio webinar 9th October 2024 - contact centre sabio group ...

ArvatoConnect shows balance of technology and human touch are key for helping vulnerable customers contact centres ...

The champions of Wales’ contact centres have been celebrated at this year’s 26th annual awards ceremony hosted by Comedian ...

Keeping remote contact centre agents engaged in an era of employee drift. Remote working are quickly becoming the norm for ...