8x8, a customer experience platform provider, has launched 8x8 Omni Shield Self-Service, a no-code SMS fraud protection tool that helps businesses detect, monitor, and block threats like artificially ...

Authvia, a provider of conversational commerce and text-based payment innovation, to integrate Authvia's payment technology, TXT2PAY, with Syniverse's global messaging infrastructure. This ...

This solution combines Interpublic's Interact operating system powered by Acxiom and Acxiom's Real ID with The Trade Desk's media buying platform, Kokai, to measure advertising effectiveness combined ...

Bospar, a public relations and marketing firm, has launched Audit*E to help companies analyze their competitive positioning across artificial intelligence platforms.

In CRM and marketing, the 'mini-singularity' already happening is the automation of decision making. But marketers will still be held accountable for outcomes.

Eltropy, providers of a digital conversations platform for community financial institutions (CFIs), today launched Eltropy Payments, a payments system combining automated outreach, self-serve portals, ...

Klaviyo's Marketing Agent and Customer Agent plan and launch marketing campaigns in minutes, personalize every send, resolve customer requests, and keep humans in the loop.

NextGen Healthcare, a provider of healthcare technology solutions, has launched NextGen Navigator, an artificial intelligence-driven customer service agent powered by Luma for answering inbound calls ...

Kenect Voice AI functions as a virtual receptionist, available 24/7 to handle inbound calls, answer routine questions, schedule service appointments, and route inquiries to the appropriate department.

Instead, this is to ask whether the organization could think about manufacturing opportunity the same way strategists think about manufacturing a jar of pickles. If the ask is to manufacture ...

Pegasystems has released Pega Infinity '25, an agentic platform to deliver artificial intelligence agents at scale.

Alchemer, a provider of customer experience and feedback technology, has acquired Chatmeter, a customer intelligence platform provider, for an undisclosed amount.