DONALD Trump's return as US President-elect could lead to a range of impacts on the Philippine economy, shaped by his known stances on trade, immigration, and foreign policy. Trump's "America First" ...

Compared with other IT services firms, EPAM focuses more on digital platform engineering and product engineering than traditional infrastructure management services or traditional business process ...

But when implemented solely to benefit the BPO’s bottom line, technology may provide limited benefit for the client. That’s ...

Enterprise buyers of technology and business services rate their customer experience slightly higher than a year ago, praising providers' compliance expertise while giving low scores for innovation, ...

Bozeman’s proposed plastic bag and styrofoam ban had legal challenges on its way to the ballot. Proponents can expect new ...

The IT and Business Process Association of the Philippines (IBPAP) is optimistic that the industry will sustain its growth regardless of who will win the US presidential elections between US Vice ...

By Megan Weis, VP and General Manager, FAO Services, Personiv Finance and accounting have a gender gap problem, especially ...

Latin America’s free trade zones are transforming into key centers for BPO and IT nearshoring, making them competitive global ...

He added that in the BPO sector, GenAI is expected to have the biggest impact, particularly in areas such as automation and advanced analytics. Speaking about the impact of generative AI in the IT ...

Singh and Minister of Public Works Bishop Juan Edghill attended a job fair hosted by Prochant, a US-headquartered Business Process Outsourcing (BPO) company, in partnership with the Government of ...

THE BUSINESS PROCESS OUTSOURCING (BPO) industry in the Philippines is likely to shrink as the shift to artificial intelligence (AI) in the workplace accelerates, Fitch Solutions’ unit BMI said. “In ...