IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

The reality at Papa Johns these days is there’s value gap between the brand and the rest of the field. That includes pizza ...

The initiative was aimed at improving the customer experience, but this wasn't just about energizing the customer-facing ...

Mikhail Matveev, the Chief Technology & Data Officer at B9, has played an instrumental role in shaping the company's data and ...

When it comes to finding the best cannabis dispensary, consumers have more options than ever due to the burgeoning industry.

Australia’s CX progression has become inert over the past 12 months, with many organisations lacking the necessary formal ...

Dinewise, Inc (OTC PINK-DWIS) (referred to as "Dinewise", "we", "us", "our" or the "Company") a fintech company operating as PawnTrust, Inc., providing solutions to the pawn shop industry today ...

Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, being quite accustomed to a slow process. The experience of waiting on hold to ...

Bojangles CIO Richard Del Valle witnessed the priority shift first hand as his team pivoted from operating as an infrastructure- to a guest-focused IT team.

Businesses today are constantly racing to innovate and offer superior customer experiences. The rise of artificial ...

In today’s digital world, protecting your online privacy and security is more important than ever. With so many VPN options ...

Organizations aim to empower stakeholders with generative capabilities that streamline workflows, transforming traditionally ...