Mumbai local train services will not be affected on Monday after the motormen union on Saturday late evening decided to call off their plan to protest following the assurance on their demands from ...

Dennis’ agent has now opened the door to a move this week. Eddie Bonsu told Africa Foot that Dennis could move: “He’s a high-quality player, and it’s no surprise his name is being mentioned in the ...

The Program of Quality Assurance Review (QAR) in the Philippines embodies this vision. It is not simply a regulatory requirement; it is a professional and moral commitment to ensure that every audit, ...

These specialized, decision-capable agents are designed to perform high-impact jobs to be done (JTBD) across the threat detection, investigation, and response (TDIR) lifecycle. These intelligent ...

"The world has not been faced with such enormous potential impacts to trade in more than 100 years," UPS CEO Carol Tome said on the company's earnings call. While the White House says it is in ...

Improving the contact center experience means empowering agents, taking advantage ... Program To improve quality assurance in a call center and adapt in real time, businesses must move beyond ...

Shedeur Sanders' slide in the 2025 NFL Draft included a prank call from someone pretending to be an NFL general manager. That led to the league launching an investigation into the matter ...

There's always a break-neck speed effort to gobble up players that didn't hear their names called as undrafted free agents, and Ohio State always has a handful of players that still get a shot in that ...

Two call center agents in Iloilo City were mauled by yet unidentified perpetrators in separate incidents. A closed-circuit television (CCTV) video showed that two motorcyles stopped by the roadside in ...

Jared Nordlund, UnidosUS’ Florida director, said the group is advocating for DCF to hire more bilingual call center agents. “Clearly, the money we advocated for last session to beef up call ...