Ambassadors get a feel for their applicants through a video cover letter and online chats, and connect them with Zappos employees relevant to their area of expertise. And if applicants get ...

On March 24, Zappos' 1,500 or so employees got a memo from CEO Tony Hsieh. "This is a long email," it began. "Please take 30 minutes to read through the email in its entirety." It concerned the ...

A Zappos employee recently had a customer service call that lasted 10 hours and 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

Opinions expressed by Forbes Contributors are their own. Lucy Paulise is a career coach and book author based in Texas. 85% of the employees are not engaged globally. Tony Hsieh former Zappos CEO ...

Amazon will also give $40 million in cash and stock to Zappos employees, CNNMoney.com reports. The deal adds more than 1,000 shoe and apparel brands to the e-commerce giant's arsenal of products.