AT&T made a “bold promise” to customers Wednesday, telling them that the company plans to issue credits to consumers who lose ...

Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day.

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

As AT&T's five-days-a-week office return begins, employees say getting an open desk can require arriving early.

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

Dallas-based telecom giant AT&T is pioneering a bill credit guarantee to address outage frustrations. Sometimes outages just ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber ...