Zoho Voice has a straightforward interface, but you can't configure the dashboard not to show the aforementioned call center ...

Fort Liberty soldiers share personal stories while helping to rebuild and provide relief to those affected by the hurricane.

Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned ...

iOS 18 enables deeper customization of your homescreen, lockscreen, and Control Center ... an iPhone, iPad, AirPods, and Mac accessories. Wirecutter is the product recommendation service from ...

With Hurricane Milton barreling toward Florida’s Gulf Coast, many Tampa Bay area residents are fearing widespread and ...

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

FILE - People look at their phones while waiting to cross an intersection in the rain at the Taikoo Li Sanlitun shopping ...

Hurricane Milton cut a scar of damage across Central Florida after making landfall on Siesta Key just before 8:30 pm ...

More than three-quarters of Americans live in homes without landlines. But if you still have one, you may be old enough to remember the rotary dial.

It's not about being pessimistic; it's about knowing what technological resources can make the difference between getting ...

With Hurricane Milton off the coast of Florida, here's how to make sure you can send messages via satellite if you have no ...

Because your contact must be using a compatible iPhone running the latest operating system, when you are in trouble you ...